Custom Shutters Product Warranty

Elizabeth Shutters’ custom shutters structure is warranted against manufacturer’s defects for the lifetime of the buyer. The remaining portion of this warranty is transferable to the next home buyer with a bill of home sale and original shutter purchase order.

Elizabeth Shutters’ custom painted shutters finish is warranted against manufacturer’s defects for ten years from the original purchase date.

Elizabeth Shutters’ custom shutters installation is warranted against installation defects for six months from the date of installation. This includes non-structural cosmetic issues such as caulk lines, light gaps and clearances that may change over time due to minor wall movement, minor foundation settling or other factors that may impact the shutter installation. This does not include major wall movement due to new construction, accidents, earthquakes or other disasters.

Elizabeth Shutters will repair or replace manufacturer and installation defects at our discretion, free of charge. Warranties are limited to: customers with original purchase contracts; custom shutters receiving normal care and maintenance; and shutters remaining in their original opening locations. Manufacturer and installation defects do not include normal wear, fading, moisture damage, misuse, or abuse.

A Note on Moisture Damage:

Elizabeth Shutters’ custom shutters are constructed of kiln-dried basswood
containing no more than 8% moisture by weight. Kept reasonably dry, this wood will maintain its pristine state across a normal lifetime. Exposed to moisture, basswood tends to resist absorption as it is a close-grained hardwood and is typically finished with a water-resistant paint or sealer. However, over time and repeated exposure, even the best seals break down. The likeliest sources of repeated exposure include showers, sinks, open windows, broken window seals and air conditioning vents.

Evidence of moisture damage may include swelling, cracked wood, cracked paint and discoloration. In extreme cases, hardware may rust and panels may no longer operate properly due to expansion or misalignment from swelling.

Moisture damage voids our structure and finish warranties. Moisture-damaged custom shutters can be refinished, but the repairs themselves cannot be warranted as there are no practical methods for removing moisture from damaged panels.

The Last Honest Shutter

America's Best Shutter

100% whole Basswood. Not finger-jointed, plastic-coated or jello molded.
Acrylic Lacquer paint. Not Water-based, water-borne or watered down.
Over-engineering components for a lifetime of wear.
Lifetime transferable warranty on our products
Made in California by Elizabeth Shutters
Delivery Guarantee Your new shutters installed within 28 working days.

At a price you can afford

Low Price Guarantee Elizabeth Shutters will meet or beat any comparable big box or chain store bid.

Elizabeth Shutters is the only major U.S. shutter manufacturer to build our standard painted shutters with whole basswood and acrylic lacquer. We offer this product at the same price as others who employ cheaper finger-jointed or lesser products coated with water-based paints.

With the highest service marks in the industry

Recent Awards
-Angie's List SuperService Awards 2011-2014
-San Diego Union Tribune "Top Shutter Company" 2011-2014
-Los Angeles Times "Best Shutter Company" 2011-2014
-Best of 2011-2016
-Google+ 5 stars
-Yahoo Local 5 stars
-Angie's List SuperService Awards 2016

Media & Awards

Customer Reviews