Return and Refund Policy
Effective August 2026
Everything we sell is either built to your opening measurements or shipped to you as repair parts. That is why every sale is final. We don’t accept returns or issue refunds once an order is final. Instead, we offer accountability: if something we built isn’t right, we fix it for as long as you own it.
Custom Shutters and Closet Doors
We build every shutter and closet door in our Colton, California workshop to fit your specific openings. A panel sized for your window won’t fit anyone else’s. After your cancellation period ends, custom orders are final. We don’t accept returns, give refunds, or offer exchanges on custom products.
Your right to cancel
If you sign your order in your home, you have the right to cancel before it becomes final. In California, you can cancel until midnight of the third business day after you sign, or the fifth business day if you are 65 or older. Nevada and federal law give a similar right. Your contract shows your exact deadline and explains how to cancel. If you cancel within that period, we refund your deposit. After the deadline passes, your order goes into production.
Design decisions
Changing your mind on color, louver size, frame style, or configuration after production starts is not grounds for a return. That’s why we bring samples to your home and review each choice with you in your own light before we build anything.
When something isn’t right
Our designer measures every opening, and our own team installs every panel. If a shutter or door we measured and installed doesn’t fit correctly, that’s our responsibility. We will adjust, repair, or remake it at no cost to you. [CONFIRM: remake policy for orders we measured]
Defects in materials or workmanship are covered by our lifetime warranty. We make things right with repairs or replacements under the warranty, instead of a refund.
Ship-Direct Orders
If you measured your own openings and we shipped the order to you, we built it to the measurements you gave us. We can’t accept returns or give refunds on shipped custom product. The warranty doesn’t cover fit problems caused by measurement errors. We still cover defects in materials or workmanship. Freight is quoted separately for each order and can’t be refunded.
Before you send us your measurements, call us, and we’ll go through them with you. A few minutes on the phone costs less than a panel that doesn’t fit.
Shutter Repair Kits
All repair kit sales are final. We don’t accept returns or give refunds on repair kits, including kits ordered in the wrong size or style. If you aren’t sure which kit you need, call us before you order at 1-800-748-8377.
We will make it right if:
- Your kit arrives damaged or missing parts. Contact us within [7] days of delivery and include a photo. We’ll ship a replacement at no charge.
- We shipped the wrong item. We’ll send the correct kit at no charge.
- Your package doesn’t arrive. If tracking shows it hasn’t been delivered 10 business days after shipment, contact us.
Repair kits ship free within the continental United States. If an order is returned to us because the address was entered incorrectly, reshipping is at the customer’s expense.
Your Rights Under the Law
This policy doesn’t limit any rights you have under California, Nevada, or federal law. That includes your right to cancel an in-home sale and your rights under our written warranty.
Questions
Call 1-800-748-8377 or email info@elizabethshutters.com. You’ll speak with someone on our team, not an automated system.
Elizabeth Shutters & Closet Doors
525 S Rancho Ave, Colton, CA 92324
Common Questions
Does Elizabeth Shutters accept returns?
No. Custom shutters and closet doors are built to your openings and become final when the legal cancellation period ends. Repair kits are final sale. Our lifetime warranty covers defects.
Can I cancel my order after I sign?
Yes, within the cancellation period printed on your contract. In California, that is three business days, or five if you are 65 or older.
What if my repair kit arrives damaged?
Contact us within [7] days of delivery and include a photo. We’ll send a replacement at no charge.
What if I ordered the wrong repair kit?
Repair kits are final sale. Call 1-800-748-8377 before you order, and we’ll help you find the right kit.